Air ticket

Special Assistance

We offer special assistance to passengers with reduced mobility or special needs. If you have a disability of any kind, and need assistance, contact Air India Express Contact Center not later than 48 hours before departure.

Acceptance for carriage of incapacitated persons, persons with illness or other people requiring special assistance is subject to prior arrangement with us. Passengers with disabilities who have advised us of any special requirements they may have at the time of booking of the seat and been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements. We may charge a fee for providing these special requirements.